Gizlilik Politikası

1. Information We Collect

We collect information you provide directly, such as your name, email, and business details when you sign up. We also collect chat conversation data between your agents and website visitors.

2. How We Use Your Information

We use collected information to provide and improve the Service, send you service-related communications, and ensure the security and reliability of the platform.

3. Data Storage

Your data is stored securely using Google Firebase infrastructure. Chat messages and visitor data are stored in Firestore with access controls limiting who can read each tenant's data.

4. Data Sharing

We do not sell your personal data to third parties. We may share data with service providers who assist in operating the platform, under strict confidentiality obligations.

5. Cookies

The Telvoa chat widget uses localStorage to persist visitor session state across page loads. No third-party tracking cookies are set by the widget.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@telvoa.com.

7. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform.

9. Contact

For privacy-related questions, contact us at support@telvoa.com.